Return and Refunds Policy
Overview
Sales of holiday merchandise are final. Exchange or store credit only within 7 days of purchase.
There are certain situations where refunds are granted:
- Merchandise ordered online arrives damaged.
- The wrong Merchandise was sent.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@verychristmasinc.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@verychristmasinc.com and send your item to: 74181 Erin Street, Palm Desert CA 92260
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Returns
To return your product, you should mail your product to: 74181 Erin Street, Plam Desert CA 92260
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@verychristmasinc.com for questions related to refunds and returns.
